Brands put a lot of thought into how to get consumers to discover and buy their products, but not as much into what happens after a purchase is made. However, data suggests that the post-purchase experience, which includes everything from shipping to customer feedback surveys, may have more of an impact than retailers think.
Article
| Mar 8, 2024
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| Nov 9, 2023
Source: First Insight
On today's podcast episode, we discuss whether people will ever buy items they see in TV shows, if online ratings are broken, a relaunched Amazon Shipping trying to compete with UPS and FedEx, if CNN and sports can move the needle for streaming service Max, whether the continuing partnership between Target and Starbucks is boosting curbside pickup, where we got gas before gas stations, and more. Tune in to the discussion with our vice president of content Suzy Davidkhanian and analysts Blake Droesch and Paul Verna.
Audio
| Sep 15, 2023
Brands must balance personalization with privacy considerations and ensure product pages are comprehensive and complete. Lower-funnel ad tactics and easily accessible shipping and returns info also help to encourage purchases.
Here are four strategies to boost online conversion rates.
Article
| Sep 13, 2023
Amazon wants to compete with FedEx and UPS: The retailer relaunched its Amazon Shipping service, which delivers products sold on Amazon's marketplace, sellers’ own websites, and other sites and marketplaces.
Article
| Aug 21, 2023
Every retailer and shipping company needs to look for ways to address the widespread issue.
Article
| Mar 18, 2024
Jassy sees opportunities to find more efficiencies to further speed up delivery times and use its massive, rapidly evolving fulfillment network to unlock a lucrative revenue stream via its Amazon Shipping ground shipping service.
Article
| Apr 11, 2024
Faster is better when it comes to ecommerce delivery times: Amazon and Walmart leverage automation, limiting the distance items travel to quickly get online orders to shoppers’ doors.
Article
| Jul 31, 2023
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| Aug 30, 2023
Source: Bizrate Insights; Digital Commerce 360
Methodology: Data is from the February 2024 Auctane and Retail Economics report titled "Online shipping scenario 2024: Navigating the modern buyer's journey and its complexity." 8,000 adults ages 18+ in 8 countries were surveyed online during November 2023. The respondents were from Australia, Canada, France, Germany, Italy, Spain, the UK and the US.
Article
| Apr 11, 2024
The Times speculated that someone opened the box during the shipping process, swapped out the ashtray for the tuna, repackaged the box, then returned the original item. The Artemis Refund Group was recently charged with conspiracy to commit wire fraud stemming from a return fraud scheme that cost retailers such as Amazon and Walmart millions of dollars, per Business Insider.
Article
| Feb 9, 2024
Identify ways to boost sustainability at every stage, from manufacturing to shipping. Terms to know:. Sustainability is the catch-all term for business practices that do not hurt the environment. The circular economy refers to systems that extend the product life cycle by reusing, recycling, repurposing, or reselling it.
Article
| Mar 8, 2024
Or consider the impact of displaying accurate shipping times during checkout—such a simple addition significantly elevates the likelihood of purchase. Other areas to focus your tech strategy on include personalization, pricing, or automation. Machine learning and engineering can optimize these crucial components of the customer journey.
Article
| Mar 29, 2024
On today's episode, we discuss what to make of Meta's new Threads app, whether the internet is becoming more like TikTok, the argument against "click to cancel," ad-supported versus ad-free video streaming, how shipping works, and more. Tune in to the discussion with our forecasting writer Ethan Cramer-Flood and analysts Zach Goldner, and Evelyn Mitchell-Wolf.
Audio
| Jul 14, 2023
On today's podcast episode, we discuss what Amazon's next big hit is, whether X (formerly Twitter) might become a subscription-only platform, whether SEO is already dead, if most retailers will stop offering free shipping, the shortest commercial flight you can take today, and more. Tune in to the discussion with our director of reports editing Rahul Chadha and analysts Ross Benes and Blake Droesch.
Audio
| Sep 29, 2023
TikTok aggressively courts sellers: The company aims to grow its social commerce sales by offering merchants free listings and shipping, along with zero commissions.
Article
| Jul 5, 2023
Additional spending categories were also introduced to the business cards, expanding points eligibility for spending on transit, US shipping, and office supply stores. Will it work? American Express is hoping these added rewards will compensate for the annual fee hikes. If cardholders use all of their new statement credits, the cost savings can easily offset the fee increases.
Article
| Feb 5, 2024
Zulily, in particular, may benefit from a more efficient parent company, Jefferies investment analyst Jonathan Matuszewski told Forbes, noting that Zulily’s challenges were due to “unreliable shipping speeds, confusing pricing, and a failure to innovate.”.
Article
| Mar 21, 2024
Audio
| Jun 8, 2023
Those banks can automatically opt in cardholders, add their bank card and shipping information to the wallet, and then prompt cardholders to keep that information fresh. Paze can scale further by building relationships with the 2,000 financial institutions (FIs) that now use Zelle. Checkout is seamless, secure, and personalized.
Report
| Jan 5, 2024
To combat this, retailers like Amazon and Wayfair have begun instituting a “keep it” policy, telling customers to keep their returns instead of having to pay the costs associated with shipping them back to the warehouse. But peer-to-peer returns are another way to cut down on shipping costs while also saving the customer from having to get rid of an unwanted product.
Article
| Jan 19, 2024
Despite being aware of shipping delays and low inventory, 74% of American shoppers say they plan to do some last-minute shopping this season. In response, some companies are adapting in ways that may benefit last-minute shoppers.
Article
| Nov 30, 2021
Shein plans to open three large US distribution centers: The investment will dramatically cut its shipping times by up to 75%.
Article
| Sep 15, 2022
“With this new model, payment and shipping details are prepopulated on the purchase screen via the information already held by the streaming service, and confirmation is sent immediately to the viewer’s phone or email.”. Entertainment brands embraced shoppable media last holiday season—with partnerships between NBCUniversal and Walmart, as well as Roku and The Coca-Cola Co.
Article
| Jan 26, 2024
The median standard shipping cutoff date across a panel of 100 online retailers is December 15. For orders using any type of available shipping, the median cutoff date is December 18.
Article
| Dec 13, 2023